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Customer Service Expectations

But I need my shoes! 

Our dedicated customer service team is working through an extremely high volume of customer inquiries. We do our best to respond personally to each inquiry through our site and social media. If you have submitted a question or concern we will do our best to respond ASAP. 

What about exchanges or returns? 

Our customer service team is working as quickly and diligently to process our exchanges and returns. If you need to exchange or return your order, please visit our exchange and return center and follow the simple steps to complete the process. 

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  • Exchanges and returns will only be accepted if the item is in brand new condition.
  • Returns that are not received in new condition will be returned to the sender.
  • Addresses and order preferences cannot be updated after an in order is completed.
  • Pre-order preferences and shipping addresses may be edited upon purchase. 
  • If you are returning apparel, please don’t sweat in it first.
  • In the rare case of a product defect, please include photos of the issue.
  • International exchanges are responsible for shipping costs to and from our facility.